Support

Last updated: 8 July 2026

Getting help

The fastest route is the in-app contact page: profile menu (top right) → 1-2-1 coaching → contact. It composes an email from your own mail app with a reference number — no account or personal details needed.

Delete your data

On-device data (profiles, results, check-ins): profile menu → Log out — this permanently clears everything stored on the device. Uninstalling the app does the same.
Coaching account (the optional paid tier): open Coach → Speak with an expert, sign in, and choose “Delete this account permanently”. This erases the account server-side — passkeys, bookings, recovery codes, and any unspent credits.

Lost your passkey?

If you saved recovery codes, enter one under “Lost your passkey?” on the expert page to recover your coaching account on a new device, then add a fresh passkey. Without a recovery code we cannot restore access — the account holds nothing that could identify you to us, by design.

Notifications

The only notification Mirror sends is the optional daily check-in reminder, scheduled on your device. Turn it off from the check-in card on Home, or in system settings.